Returns & Exchanges

At Parthenon Foods, we strive to ensure every gourmet selection arrives in perfect condition; however, due to the perishable nature of food items, returns are handled with specific safety protocols. If you are unsatisfied with your order, please contact us within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team within 2 days of receiving your order, providing your order number and clear photos of the items and packaging.

• 2.
  Review and Approval

  Our quality assurance team will review your request to determine eligibility for a refund or replacement based on item perishability and condition.

• 3.
  Return Shipping

  If a return is authorized for non-perishable goods, we will provide a return authorization number and instructions on how to safely ship the items back to our warehouse.

• 4.
  Refund Processing

  Once your return is received and inspected, or your claim is approved, a credit will be applied to your original method of payment within 5-7 business days.